Return Policy
Last Updated: [Insert Date]
At NYRA, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 90-day risk-free return period.
You may return your product within this period, provided that it remains in its original condition, including all labels and without excessive use.
Return Policy & Guidelines
To start a return, please contact us first at:
Please note:
- The return address is not the same as the shipping address shown on your package.
- Returns sent without prior approval may not be accepted.
If your return request is approved within the allowed return period, we will provide you with detailed return instructions.
Return Instructions
- Contact us at support@wearenyra.com
- Wait for confirmation and return instructions
- Securely pack the item in its original packaging
- Ship the package to the return address provided by our customer support team
- Send us the Track & Trace number after shipment
Return Shipping Costs
Customers are responsible for return shipping costs.
For international returns, shipping costs may vary depending on the carrier and country.
We strongly recommend using a tracked and insured shipping service.
Refunds
Once your returned item has been received and inspected, your refund will be processed within 7 business days through the original payment method.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 14 days of delivery.
To process your claim, please provide:
- A clear video showing the issue
- A photo of the shipping label on the package
These materials are required for warranty assessment.
If the issue is covered under warranty, we will send you a replacement free of charge.
After 14 days, our standard return policy applies.
Failed Deliveries
If your order has not arrived due to:
- lost packages
- shipping carrier issues
- address errors
please contact us.
If your package has not been delivered within 21 days, you must contact us within 7 days so we can assist you with a replacement shipment.
Non-Refundable Situations
Refunds cannot be issued for:
- Lost returns shipped without tracking
- Damaged returns caused by poor packaging
- Returns sent to the wrong address
- Returns outside the return period
- Shipping costs
Returns Address
Our international warehouse processes returns from multiple countries to ensure fast and efficient global service.
Return details will be provided by customer support after your request has been approved.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
NYRA
Email: support@wearenyra.com
Website: www.wearenyra.com